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  • Rent stroller, car-seat, your questions

  • 1- Who are Familib’s partners ?

  • Familib rent a stroller, car seat and baby carrier in France for a minimum period of 1 day to a maximum of 28 days, in the limits of availability of each collection point, via a selected network.

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  • 2- How do I contact Familib ?

  • You can contact us via email on the or by phone +33 (0)1.64.22.68.19 

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  • 3- How do I book my product ?

  • You need to follow these steps:


    1 Choose your nearest Familib collection point
    2 Choose your product
    3 Choose the dates to pick up the product
    4 Fill in the mandatory registration form,then you pay for your purchase.

     

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  • 4- When should I book my product ?

  • If the dates on the calendar are not fully booked up and the product is available you may book your product for the following day.

     

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  • 5- When I try to book a product, the calendar is fully booked!

  • This means the product is unavailable, you may also contact the collection point directly or to confirm this.

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  • 6- When I try to hire a pushchair I can’t have the product for the amount of time I need it for

  • This means the product isn’t available for those dates, you may also contact the collection point directly or to confirm this.

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  • 7- How long does my booking last for ?

  • If the client does not pick up the products on the day and at the time mentioned on the booking, the equipment will immediately be available to other clients.

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  • 8- I booked my product on internet, what do I do next ?

  • Once the booking has been finalized and once we have received the payment, an email will be sent to you including your collection voucher. You need to take the voucher to the Familibcollection point to pick up your product.

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  • 9- How long can I hire the product for ?

  • You have a minimum of 1 day to a maximum of 28 days to hire the product.

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  • 10- What happens if I cancel my contract ?

  • If you have chosen to pay by credit card, you have a 7 day legal retraction period in which you must inform us of your intention of cancelling the booking so you can get your money back. Once the 7 day period is over, you will not be able to get your money back.

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  • 11- How much will it cost ?

  • The prices vary according to the amount of time the product is booked for and the product itself. All our prices are detailed in OUR PRICE RANGE section of the Familib website.
    The prices are in Euros, VAT included.
    You may benefit from 30% discount on the price when you book on internet.

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  • 12- I wish to book my product at the collection point, are the prices the same ?

  • When you hire your product directly in store, the prices have a 30% increase compared to the internet Familib prices. (see also : our prices)

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  • 13- Do all prices include VAT ?

  • Our prices include VAT.

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  • 14- How does the loyalty card work ?

  • At Familib, after 10 days of hire, you get one day free, therefore you save 8 euros VAT on the 11th day.
    Your loyalty card is available in each Familib collection point. It is valid for one year.


    Warning: the Fidelib loyalty card is a manual card, therefore it is not taken into account when you book on internet. If you have reached your ten days of hire then you may get your money back for the 11th day by writing to Familib and enclosing your Familib loyalty card with the ten stamps.


    Familib will then send you a cheque of 8 euros.

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  • 15- How much does the delivery cost ?

  • At Familib there are no delivery costs as you are free to pick up your product when you need at your nearest collection point.

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  • 16- How much does the deposit cost ?

  • The client must pay a deposit either by cheque, bank card or in change.
    The amount depends on the product.

    - 100 euros for a Travel Bed (Nuna)
    - 150 euros for a Buggy (Maclaren, or Quest)
    - 150 euros for a car seat (Joie)
    - 250 euros for a three wheel pushchair (EasyWalker and Sky)
    -   50 euros for the baby carrier (Lafuma)

     

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  • 17- When do I pay my deposit ?

  • You will be asked for the deposit on the day you pick up your product.

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  • 18- Do you ensure secure payment on your website ?

  • The payment on our website is secured. You bank details areencrypted.They are not channeled through the Company’s system and therefore we do not keep the information on our servers. We work with the BNP (for the bank) and Pixele (for computer matters).

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  • 19- How do I pay ?

  • You may use the following: CB, VISA, EUROCARD or MASTERCARD delivered in France or EIG ratified bankcards.

     

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  • 20- Where can I find instruction manuals for the products ?

  • On the Familib website in the OUR PRODUCTS section.

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  • 21- Is the equipment conform to safety standards ?

  • The MacLaren Quest pushchair is conform to the European security standards EN 1888 : 2003
    If you require more information about safety standards, please feel free to visit the Maclaren website :
     www.maclarenbaby.com

    The EasyWalker Sky pushchair is conform to the European safety standard EN1888 : 2003 

    If you require more information about safety standards, please feel free to visit the Easywalker website : www.easywalker.nl

     

    The LafumaWalkid Light baby carrier is conform to the European safety standards EN 13209
    If you need more information about safety standards, please feel free to visit the Lafuma website :
     www.lafuma-boutique.com

     

    The Joie baby seat is conform to the European safety standards ECE.R44/04
    If you need more information about safety standards, please feel free to visit the Joie website :
    www.joiebaby.com

    The Nuna Travel Crib is a patented product that complies with the European standard of BS EN716:2008.

    if you need more information about safety standards, please feel free to visit the NUNA website : www.nuna.eu

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  • 22- Which brands does Familib use ?

  • Maclaren : It all started in 1965 when Owen MacLaren created and patented his own prototype of the pushchair : the BO1.
    For more information on the story of MacLaren please look at the website : www.maclarenbaby.com

    Easy Walker: a typically Dutch concept with an international aspect.
    For more information on the story of Easy Walker please have a look at the website  : www.easywalker.nl

    Lafuma : Since the creation of Lafuma by the three Lafuma brothers, this brand stands out by the importance of its history, punctuated by innovation, diversification and international development.
    For more information on the story of Lafuma please look at the website : www.lafuma.fr

    Joie : For more information on the story of Joie please look at the website : www.joiebaby.com

     

    NUNA : For more information on the story of NUNA please look at the website : www.nuna.eu

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  • 23- From what age is it advised to use the pushchairs available on the Familb website ?

  • At MacLaren the Quest model is designed for children from 6 months and up to 15kg/33lb

    At EasyWalker : the Sky model is designed for children from 6months and upto 15kg/33lb

    The Joie car seat is designed for 0 to 18kg/0 to 40lb

    The babycarrierWalkid Light from Lafuma is designed for children of 9 months to 15KG/33lb

    The travel crib NUNA suit children from birth to 3 years old

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  • 24- Is the equipment cleaned regularly ?

  • Familib.com puts and emphasis on the hygiene of its products, this is whyFamilib makes sure their equipment is often sent to the dry cleaners.

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  • 25- I brought the equipment back early but I did not get my money back !

  • Yes, according to terms and conditions, once you have booked your product and picked it up you cannot claim your money back if you bring the equipment back early.
    The collection point is therefore not obliged to refund your money and you must consider itas a commercial gesture on the part of the Familib collection point if they do so.

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  • 26- What happens if the pushchair, car seat or baby carrier is stolen ?

  • If the product is stolen, or damaged, Familib may cash the deposit.

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  • 27- I have lost the booking voucher. Can I still pick my product up ?

  • Yes, when you booked the product, the collection point received the copy of your booking voucher.

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  • 28- When I booked my product, I got the wrong collection point, what should I do ?

  • To change the address, please contact us at the . You will need you reservation number and the name of the Familib collection point where you wish to pick up your product.

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  • 29- I have booked online but I haven’t received the Email of confirmation and my collection voucher: is this normal ?

  • There may be a mistake in your email address or your inbox is full. Please contact us at the including your name, surname, and if possible your reservation number so we can send you your collection voucher.

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